About

About OneCall Contact Center, LLC

Our Story

Since opening our doors in 2013, OneCall Contact Center has been owned and operated in the U.S. With our corporate office in Fort Worth, Texas, OneCall is dedicated to supporting jobs to those closest to home.

We take pride in providing a flexible working solution for not only our clients, but also for a growing team of virtual agents across the United States.

What we do

OneCall is the premier provider of outsourced live agent call center and business process solutions. We provide a wide range of outsourced contact center, business process and social networking solutions to all kinds of different industries that include everything from high tech, to healthcare, to start up and new economy companies. We work alongside our clients to create a partnership that works in tandem with their existing operations and support desks, helping them fill in sales, service and support gaps like phone, email, web chat, social media, and back office process.

Our mission is to provide innovative support for innovative companies. We strive to provide the highest possible quality at the lowest cost to our clients. We have built a new class of high quality, domestic based contact and business process outsourcing services right here in the United States. Our team is filled with the most dedicated and creative colleagues who help take our client’s business to the next level.

Our Culture

OneCall is not your average call center outsourcer. We’re different, and that’s what our clients and our colleagues love about us. Our culture embraces and encourages open, honest, and transparent communications. OneCall’s success is directly tied to the happiness and satisfaction of its colleagues, and our culture is built around that philosophy.

Our Colleagues

At OneCall our Colleagues are the driving force behind our success. We couldn’t provide the best service and support in the outsourcing industry without their incredibly unique talents. Our people are the heart and soul of our wonderful company and they are why our clients choose us over every other outsourcer in the industry.

A range of services to accommodate a wide array of business needs.

Call Center Outsourcing

We Can Help

With global competition and ever-rising customer demands, businesses today face the challenge of building state-of-the-art contact systems that are both cost-effective and easy to maintain, which is why more and more businesses are choosing to outsource their contact center integration services. The ability to deliver a high-quality customer experience through outsourced contact center integration is of major strategic value to your organization. Here at OneCall Contact Center, LLC, our call center outsourcing integration consulting can help you determine the best options for your company.

Inbound and Outbound Professional Services

We Do More Than Answer Phones

The professionals at OneCall Contact Center, LLC offer a wide range of US-based telemarketing services to meet all of your outsourcing call center needs. These services allow us to promote the success of your company by providing innovative applications and services that increase productivity while enhancing the quality of client communications and delivering only the highest level of support possible. Our comprehensive outsource telemarketing services ensure that agents generate significant revenues for our clients and provide a return on investment.

History


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